If users encounter any problems or have any questions whilst using Megapari services, they can contact Megapari customer support team for further clarification.
Contacts
What communication channels are available to users?
Online chat – on the website and in the app;
Email – info@megasupportteam.com (technical support);
Telephone helpline – +441863440619 or +35780092576;
Telegram chat – @Megapari_Supportk_bot.
Customers may use any of the communication channels provided – they are all equally valid. When a logged-in player uses the online chat, the operator will be able to identify them automatically; in all other cases, including when contacting the chat without being logged in, the player must provide the account ID associated with the issue, unless their query is of a general nature.
What are the customer support hours?
Megapari’s customer support agents are available 24 hours a day, seven days a week. This goes without saying, given the company’s international reach – it is the only way Megapari can fully serve users in different time zones, with different working hours and different public holiday schedules.
What languages do Megapari’s customer service representatives speak?
Megapari is constantly expanding its team of customer service representatives, enabling it to serve customers in all widely spoken languages, including English, Spanish, French, Portuguese and so on. At the same time, modern technology has significantly simplified communication between customer service representatives and customers contacting support – thanks to artificial intelligence, they are able to find a common language.
How quickly will I receive a reply?
If you wish to receive a reply as quickly as possible, Megapari users should use the online chat service – the waiting time there will not exceed a few minutes, depending on how busy the available customer service representatives are at the time. The response time via the telephone helpline is generally comparable. Enquiries sent by email are answered much more slowly – within a few hours, and sometimes within a day; however, this method of contact is preferred as it allows you to send file attachments; furthermore, it is sometimes more convenient for users not to wait for a reply online, but to seek assistance immediately – so that they can read the response carefully at a later date.